Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Urbane Group Ltd collects and processes your personal data when you interact with us, including any data you may provide to us. Our website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Urbane Group Ltd is the controller and responsible for your personal data (also referred to as "we", "us" or "our" in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: Urbane Group Ltd, a company registered in the United Kingdom under company number 08498982 and with our registered office at Leavesden Park Suite 1, 5 Hercules Way, Watford, Hertfordshire, England, WD25 7GS
Email address: firstname.lastname@example.org
Postal address: Urbane Group Ltd, 32 Headingley Lane, Leeds, LS6 2EB.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2.The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Dataincludes first name, last name, marital status, title, date of birth.
- Contact Dataincludes name, email address and telephone numbers.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with a reservation or service). In this case, we may have to cancel a reservation or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including:
- Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms, by corresponding with us by post, phone, email or otherwise, or during a visit to one of our venues. This includes personal data you provide when you:
- make a booking or enquire online
- subscribe to our newsletter;
- request marketing to be sent to you;
- enter a competition, promotion or survey;
- interact with us on social media; or
- give us some feedback.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract, we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where you have consented for us to do so.
You have the right to withdraw consent to marketing at any time by contacting us at email@example.com.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages by contacting us at firstname.lastname@example.org at any time. You can also use the Unsubscribe link at the bottom of our Marketing emails.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us because of a reservation.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at email@example.com.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
This Urbane Group Ltd website includes a variety of materials created by different members of the Urbane Group Ltd team. Although these works may be freely accessible on the World Wide Web and may not include any statement about copyright, the works are protected by copyright. Users must assume that works are protected by copyright until they learn otherwise.